Frequently Asked Questions
Everything you need to know about your grilling experience.
How do I track my grill shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is the warranty policy on Charbroil® products?
Our grills typically come with a limited warranty ranging from 1 to 5 years depending on the specific model and parts. Please refer to your product manual for exact coverage details.
Can I return a product if I am not satisfied?
Yes, we accept returns on unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return authorization.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I find replacement parts for an older model?
You can use the 'Parts Finder' tool on our website by entering your grill's model number to find compatible grates, burners, and ignition kits.
Do you offer international shipping?
Currently, we ship directly to addresses within the United States and Canada. For other regions, please check our 'International Distributors' page to find a local retailer.